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Customer ServiceFrequently Asked QuestionsWhere can I get help in making my online purchase of these courses?Please read through these FAQs to answer questions you may have about purchasing. If you still need help after reading these, contact Customer Service via e-mail at customerhelp@mindleaders.com or by calling 800-223-3732 and asking to speak to a Customer Service Representative. Your Associate ID is MINDLE001B. Please include this code in your e-mail or phone call. How soon after buying a course subscription will I be able to use the courses?Almost immediately. After entering your credit card information, you will receive a confirmation receipt e-mail with an ID and password, along with instructions for signing on to take a course. How can I add Instant Mentoring for courses I have previously purchased?If you have previously purchased courses and would like to add Instant Mentoring to your subscription, please e-mail IMhelp@mindleaders.com How do I take a course?It is very easy. You simply click Course Login on the navigation bar on the left side of the page and enter your ID and password. Then your list of courses appears. Click a course title to take that course. You may be prompted to adjust browser settings the first time you access a Business Skills Video course. You can bookmark within the traditional HTML-based courses by clicking the exit button when finished with your course session (there is no need to create a browser favorite). Using the pause button within a Business Skills Video course allows you to save your place for the next session. How do I know if these courses are the kind of instruction I'm looking for?You can try one or more of our demo courses before you buy. Just click the Try a Free Course link. Each demo provides a typical example of the level of interactivity, depth of content, and navigation, so you'll be able to ensure that this is the kind of online instruction you need. Can I sign on to the courses from another computer?Yes, as long as the computer has Internet access and Microsoft Internet Explorer 5.0 or higher. You can be signed on to the courses from only one computer at a time. What kind of computer setup must I have to take the HTML-based courses?The following are the minimum user system requirments necessary to enjoy maximum access to the HTML-based courses:
Note: Because MindLeaders launches in a pop-up window, pop-up blocking software must be disabled. If you have a firewall or cookie management software, please allow www.mindleaders.com, courses.mindleaders.com, central.mindleaders.com, download.mindleaders.com, reports.mindleaders.com as a trusted site. Can I take these courses on my Macintosh computer?We do not formally support our courseware on the Macintosh platform. If you choose to try to use the courses on a Macintosh, you need to be aware that they will not have full functionality, specifically within the Authorware simulations and the supplied files. However, if you are a Macintosh user and make use of a Windows emulator, Authorware simulations and supplied files may function. Since we do not test with Macintosh or Windows emulators, we cannot guarantee our courses on the Macintosh platform. What are the System Requirements for Business Video Skills Courseware?The following is the minimum hardware required to use Business Skills Video courses:
Note: Because MindLeaders launches in a pop-up window, pop-up blocking software must be disabled. If you have a firewall or cookie management software, please allow www.mindleaders.com, courses.mindleaders.com, central.mindleaders.com, download.mindleaders.com, reports.mindleaders.com as a trusted site. Once you are within the course, the Settings tab shows the Video Quality Options for your specific connection. If you experience any issues with audio and video synching, try changing the setting to Medium or Low. What modem speed is recommended for these courses?The courses play well through 56 KB modems. Of course, play is faster as connection speeds increase. The traditional HTML-based courses are designed for highly efficient, real-time presentation with an average page size under 20 K. The Business Skills Video courses use streaming media at a rate of 15 Frames Per Second. The media is sent in a continuous stream and is played as it arrives rather than waiting for the complete file to download. Do your courses offer any testing?Yes. Our traditional HTML-based courses offer testing in two ways. Students encounter and answer questions throughout each course. These questions engage students and facilitate subject mastery. All traditional HTML-based courses also have Skill Assessment modules that help determine the skill level, within each course unit, of the student. The Skill Assessment modules can be used for pre or post testing. Interactive quizzes and multiple choice questions exist in the Business Skills Video courses and HIPAA courses, respectively. What exactly is a Skill Assessment module?Each traditional HTML-based course includes a 30-question Skill Assessment that evaluates your knowledge of the course material. The Skill Assessment, accessed through the Navigate button in the course, may be taken prior to, during, or after taking the course. Scores are tracked by unit, and include initial, current, and best scores. Scores are available to the student immediately. Based on the scores received, students can skip topics in which they demonstrate proficiency, thus reducing training time. How do I know which courses are in each subscription?Click the Products & Pricing link in the navigation bar on the left side of the page. The Products & Pricing page displays all course groups that you can purchase. Click a Series title to view a catalog page with more information about the courses in that Series. How do I know what content is covered within each course?Click a course title displayed on a Series catalog page to view a Course Summary Description sheet with all the details for that course. Are the courses updated periodically?Yes, new and updated courses are released quarterly. When new or updated courses that belong in your subscription are released, you will receive them free of charge during the term of your subscription. Which courses will help me prepare for Microsoft certification exams?Courses are offered that are specifically designed to help you study for the MCSE (Microsoft Certified Systems Engineer) and the Microsoft Office Specialist exams. The following curriculums are available:
MCSE Many of your e-Learning courses help prepare me for certification exams. Where can I take these certification exams?Many of our e-Learning courses provide you with the content and training to help prepare you for several technical and desktop application certification exams, including CompTIA A+, CompTIA Network+, MCSE, Microsoft Office Specialist, ECDL, ICDL, and many more. We do not, however, perform the certification testing. Pearson VUE, Prometric, and other testing centers give the certification tests. For more information, go to the certifying organization's Web site. Will I receive a certificate upon course completion?You will be able to print a course completion certificate for any traditional HTML-based courses in which you score at least 70%. (One exception: The ECDL & ICDL Foundations do not allow certificates for the ECDL & ICDL courses. Instead, you must take the ECDL or ICDL examinations in order to demonstrate mastery and receive a certification.) Can I view my course scores?You can view your current scores for a traditional HTML-based course by clicking the "View My Scores" link on the Course Tools tab. Your scores are also displayed at the end of the Skill Assessment. The Scores table shows your scores for the current course and its Skill Assessment. Can I view my transcript for all courses?To view your transcript for all traditional HTML-based courses you have taken, simply click the "My Transcript" link under the My Learning tab. You will see your scores and other valuable information, including what percentage of each course you have completed and what courses you have mastered. Can I earn Continuing Education Units (CEUs)?Anyone taking one of our traditional HTML-based courses from any source can get CEUs from a partnering accrediting body. Learners must send the relevant documentation and payment to the accrediting institution and will receive a certificate granting CEUs within a few weeks of initiating the request. Documentation is located within the HTML-based courses at the "Continuing Education Units" link under the Course Tools tab. How long may I use the courses after I purchase a subscription?All subscriptions are good for one year from date of purchase. What if I am not finished taking the courses after one year?You may re-subscribe at that time. You will be sent a reminder e-mail with re-subscription instructions one month before your subscription expires. Will the price be the same when I resubscribe?Possibly, but if there should be a price increase before then, resubscriptions will be given at the new prices. Are there any discounts available?Multi-group discounts are available depending on the combination of groups purchased. The reduced price displays when you click the Update Order button. How can I buy a group of subscriptions for my employees?To access the purchase pages for business customers, first click a Buy Now button on a pricing page. On the Select Subscription page, click the 'buy multiple subscription IDs' link. What if I want to buy by credit card, but not over the Internet?We understand that shopping online can feel risky and uncertain. Because your credit card security is our highest priority, our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with Netscape Navigator and Microsoft Internet Explorer. This encryption makes it absolutely impossible for unauthorized parties to read any information that you send us. Furthermore, all of the customer data we collect is protected against unauthorized access. For more details, click the "VeriSign Secure Site" link, or call Customer Service at 1-800-223-3732 during the hours of 8 AM to 5 PM EST. I don't have a credit card. May I pay by check or money order?You must use a credit card to purchase a subscription. Why have you added tax to my purchase?If you reside in a state where we have Nexus (have a physical presence), we are required to collect sales tax on behalf of that state. What if I bought the wrong subscription?You have three (3) days to exchange your subscription. Please e-mail us at personaluser@mindleaders.com for help in making the exchange. What if I signed up twice by accident?Please e-mail us at personaluser@mindleaders.com to request a refund of the duplicate subscription. What is the refund policy?Refunds will be issued within three (3) days of your purchase. Please e-mail us at personaluser@mindleaders.com to request a refund. What if I want to cancel my subscription early?You have paid for the full year. Refunds cannot be given more than three (3) days after purchase. |