ITIL Version 3 Foundation Certificate EX0-101 Series: Selected Roles
Product Code: l_3i07 Time: 1.0 hour(s) CEUs:

Summary:
This course explains the Process Owner and Service Owner roles, and describes the use of the RACI incident response chart.

Objectives:

  • Describe the responsibilities of the Process Owner role
  • Describe the responsibilities of the Service Owner role
  • Explain the purpose and use of the RACI model


Topics:

    Technical Requirements:
    P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.

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