ITIL Version 3 Foundation Certificate EX0-101 Series: Selected Processes
Product Code: l_3i05 Time: 1.0 hour(s) CEUs:

Summary:
This course explains selected ITIL processes that you'll need to understand.

Objectives:

  • Explain the basic concepts of Service Portfolio Management, Demand Management, Financial Management, and Service Level Management
  • Explain the basic concepts of Change Management
  • Describe the 7-step improvement process
  • Explain the basic concepts of Incident Management


Topics:

    Technical Requirements:
    P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.

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