ITIL Version 3 Foundation Certificate EX0-101 Series: Key Principles and Models
Product Code: l_3i04 Time: 1.0 hour(s) CEUs: Available

Summary:
This course explains the key principles and models that underlie the information technology infrastructure library.

Objectives:

  • Explain the importance of Service Assets and Value Creation
  • Discuss the major aspects of Service Design
  • Describe the PDCA and Continual Service Improvement models


Topics:

    Technical Requirements:
    P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.

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