ITIL Version 3 Foundation Certificate EX0-101 Series: Service Lifecycle
Product Code: l_3i02 Time: 1.0 hour(s) CEUs:

Summary:
This course describes the features of the Service Lifecycle.

Objectives:

  • Describe the structure and scope of the ITIL library
  • Describe the goals and objectives of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement


Topics:

    Technical Requirements:
    P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Cookies enabled; Sound card with speakers or headphones strongly recommended.

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