Customer Service (Videos): Understanding Customer Service
Product Code: pb043 Time: 14.0 minute(s) CEUs:

Summary:
To provide exceptional customer service, you need to understand the needs and issues around customer service. You need to know the reasons why customers are happy or unhappy with the level of service your company provides and most importantly, you need to think about your customer's experience as they interact with your organization. During this program, you'll learn essential customer information and tips. You'll also learn how to differentiate between personal and material service and internal and external service.

Objectives:



    Topics:

    • Introduction
    • Customer Patterns
    • Material and Personal Customer Service
    • Internal and External Customer Service
    • Moments of Truth
    • Summary

    Technical Requirements:
    Minimum 500MHz Processor; 128 MB RAM; Minimum display resolution 1024x768; Windows 2000, XP, Vista, 7 or Mac OS X v10.4+; Internet Explorer 7.0+ or Firefox 3.0+ or Chrome 3.0+ or Safari 4.0+. 56K minimum connection; Adobe Flash Player 9.0+ or Windows Media Player 9.0+ for IE users who do not have Adobe Flash Player; JavaScript, popup windows and cookies enabled; Sound card with speakers or headphones strongly recommended.

    Copyright Information:

    Trademark Information:
    Product names mentioned in this catalog may be trademarks/servicemarks or registered trademarks/servicemarks of their respective companies and are hereby acknowledged. All product names that are known to be trademarks or service marks have been appropriately capitalized. Use of a name in this catalog is for identification purposes only, and should not be regarded as affecting the validity of any trademark or service mark, or as suggesting any affiliation between MindLeaders, Inc. and the trademark/servicemark proprietor.

    Terms of Use:

    Copyright © 2011 MindLeaders. All rights reserved.