Customer Service (Videos): Customer Service Strategy
Product Code: pb032 Time: 12.0 minute(s) CEUs:

Summary:
Having a clear customer service strategy is critical to building a customer service culture and delivering exemplary service. The challenge is in making the strategy real and not just of passing interest or the flavor of the month. During this program, you'll learn why company vision and mission statements, SWOT analyses, slogans and career service values are important to customer service strategies. You'll also learn what customer service strategies are and how to communicate them.

Objectives:



    Topics:

    • Introduction
    • Vision Statement
    • Mission Statement
    • SWOT Analysis
    • Customer Service Strategy
    • Customer Service Slogan
    • Customer Service Values
    • Customer Service as a Key Result Area
    • Communicate the Strategy
    • Summary

    Technical Requirements:
    Minimum 500MHz Processor; 128 MB RAM; Minimum display resolution 1024x768; Windows 2000, XP, Vista, 7 or Mac OS X v10.4+; Internet Explorer 7.0+ or Firefox 3.0+ or Chrome 3.0+ or Safari 4.0+. 56K minimum connection; Adobe Flash Player 9.0+ or Windows Media Player 9.0+ for IE users who do not have Adobe Flash Player; JavaScript, popup windows and cookies enabled; Sound card with speakers or headphones strongly recommended.

    Copyright Information:

    Trademark Information:
    Product names mentioned in this catalog may be trademarks/servicemarks or registered trademarks/servicemarks of their respective companies and are hereby acknowledged. All product names that are known to be trademarks or service marks have been appropriately capitalized. Use of a name in this catalog is for identification purposes only, and should not be regarded as affecting the validity of any trademark or service mark, or as suggesting any affiliation between MindLeaders, Inc. and the trademark/servicemark proprietor.

    Terms of Use:

    Copyright © 2011 MindLeaders. All rights reserved.