Communication (Videos): Telephone Etiquette
Product Code: pb018 Time: 23.0 minute(s) CEUs:

Summary:
This course is for anyone who wishes to use the telephone efffectively. It covers basic etiquette and business use.

Objectives:



    Topics:

    • Introduction
    • Telephone Etiquette
    • Telephone Basics
    • Making Effective Phone Calls
    • Telephone Tips
    • Taking a Message
    • Offensive Callers
    • Summary

    Technical Requirements:
    Minimum 500MHz Processor; 128 MB RAM; Minimum display resolution 1024x768; Windows 2000, XP, Vista, 7 or Mac OS X v10.4+; Internet Explorer 7.0+ or Firefox 3.0+ or Chrome 3.0+ or Safari 4.0+. 56K minimum connection; Adobe Flash Player 9.0+ or Windows Media Player 9.0+ for IE users who do not have Adobe Flash Player; JavaScript, popup windows and cookies enabled; Sound card with speakers or headphones strongly recommended.

    Copyright Information:

    Trademark Information:
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    Terms of Use:

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